Automated underwriting at scale – from fragmented processes to structured precision
The Challenge
The Solution
Together with Stacc, Eika implemented Stacc Mortgage Underwriting and later also Stacc Commercial Underwriting, fully integrated into Eika's credit portal.
The solution provides advisors with a single, digital and structured workflow for credit assessment, combining:
Automated data collection from debt registry, tax authorities, property registries, securities and banking products
Affordability calculations covering the customer's current situation as well as future scenarios and life events
In-depth analysis for both mortgage and commercial lending, including bridge financing
Data flows seamlessly between the underwriting solution and Eika's core banking systems. Because Stacc supports multiple core banking platforms, Eika was able to change core banking provider during 2023 without service disruption for advisors and banks.
The Result
Today, more than 1,500 case handlers across 50 local banks use Stacc's underwriting solutions every day.
The impact has been significant:
Over 70% faster case handling overall
Up to 50% faster handling of the most complex cases
Standardised, high-quality credit assessments across the alliance
Improved customer experience through faster responses and sound, well-documented advice
For Eika, the solution has enabled scalable growth while preserving the local bank model and the human touch in customer interactions.
Eika Gruppen
Eika is Norway’s 3rd largest banking group with about €50 billion in Assets Under Management (AUM) and has contributed to growth and development in local communities over 200 years. The group has 50+ local banks with 820,000 customers, 2,200 employees and 207 branch offices.
Industry
Banking
