Does Stacc use AI in its credit platform?

Yes. Stacc takes a credit-native AI approach: the credit decision stays deterministic, governed by explicit rules, while AI plugs in everywhere it adds value — conversational applications via voice or chat (Deterministic Agentic Lending), document intelligence with attribution-first tracing (Verifiable Document AI), and automated scenario modelling against the bank's credit rules (Route-to-Yes). Banks can plug any AI model into the decision process through self-serve, no-code interfaces.

What is credit-native AI?

Credit-native AI is Stacc's framing for AI in lending: AI assists credit decisions rather than making them autonomously. Decisions remain explicit and auditable — the bank can show exactly which rules produced any outcome. Credit logic stays independent of specific AI models, so models can be updated without rebuilding the system.

Which financial institutions use Stacc?

Stacc powers 115+ financial institutions across the Nordics and Europe, including DNB, SBAB, Eika Gruppen (50+ Norwegian local banks), Aprila Bank, Bane NOR, Alphabet Denmark, and Autolease. Stacc has 200+ employees (70% software developers), 324 MNOK revenue in 2025 with 9.4% EBITDA margin, 42% revenue CAGR since 2016, and 45% of revenue outside Norway. Gartner Sample Vendor for Credit Decision Engines (2025).

Is Stacc compliant with the EU AI Act?

Yes. Stacc's credit-native AI architecture meets EU AI Act explainability requirements: credit decisions stay deterministic, every AI-assisted step is logged, and credit logic is independent of specific AI models. Stacc is ISO 27001:2022, SOC 2 Type 2, and ISO/IEC 9001:2015 certified, with EU/EEA data storage and built-in compliance for GDPR, DORA, and NIS 2.

How does Stacc ensure security and compliance?

Stacc is ISO 27001 and SOC 2 certified with EU/EEA data storage, end-to-end encryption, and comprehensive audit trails. All solutions are designed to meet Nordic regulatory requirements.

Does it integrate with existing banking systems?

Yes, Stacc's API-native architecture provides pre-built integrations for major banking and financial systems, enabling rapid deployment and customisation.

Support

Stacc Support Services

Stacc Support Services provide reliable, expert assistance to help you resolve issues quickly and maximise the value of your solution.

File Support ticket

Visit Trust Center

Support

Stacc Support Services

Stacc Support Services provide reliable, expert assistance to help you resolve issues quickly and maximise the value of your solution.

File Support ticket

Visit Trust Center

Support

Stacc Support Services

Stacc Support Services provide reliable, expert assistance to help you resolve issues quickly and maximise the value of your solution.

File ticket

Trust Center

What to expect

Distinctive service quality

Our promise is to deliver fast, reliable and knowledgable support.

85%

of customer survey respondents rate our Customer Support as Excellent or Good.

Source: 2025 Stacc Customer survey

We are happy with our cooperation with Stacc. You know your domain well and are a true partner in developing our business going forward.
Asset finance customer
Easy to get in touch with and good service.
Asset finance customer
Customer support is great.
Commercial lending customer
Your support and our relationship with you are very valuable for us.
Commercial lending customer
Fast reaction, innovation and understanding of the business.
Asset finance customer
Quick response and availability on support cases.
Mortgage customer
Stacc is flexible and quick when needed.
Consumer finance customer
Our service manager provides excellent service and is a pleasure to collaborate with.
Commercial lending customer
Good discussions with Stacc's support team and business developers when our bank experiences troubles.
Mortgage customer
Flexible can-do attitude and good understanding of our business
Asset finance customer
Flexible and solution-oriented when it comes to finding simple and quick solutions
Consumer finance customer
Stacc has very service-minded and knowledgable coworkers, who are easy to collaborate with!
Commercial lending customer

We are happy with our cooperation with Stacc. You know your domain well and are a true partner in developing our business going forward.
Asset finance customer
Easy to get in touch with and good service.
Asset finance customer
Customer support is great.
Commercial lending customer
Your support and our relationship with you are very valuable for us.
Commercial lending customer
Fast reaction, innovation and understanding of the business.
Asset finance customer
Quick response and availability on support cases.
Mortgage customer
Stacc is flexible and quick when needed.
Consumer finance customer
Our service manager provides excellent service and is a pleasure to collaborate with.
Commercial lending customer
Good discussions with Stacc's support team and business developers when our bank experiences troubles.
Mortgage customer
Flexible can-do attitude and good understanding of our business
Asset finance customer
Flexible and solution-oriented when it comes to finding simple and quick solutions
Consumer finance customer
Stacc has very service-minded and knowledgable coworkers, who are easy to collaborate with!
Commercial lending customer

Fast reaction, innovation and understanding of the business.
Asset finance customer
Quick response and availability on support cases.
Mortgage customer
Stacc is flexible and quick when needed.
Consumer finance customer
Our service manager provides excellent service and is a pleasure to collaborate with.
Commercial lending customer

Good discussions with Stacc's support team and business developers when our bank experiences troubles.
Mortgage customer
Flexible can-do attitude and good understanding of our business
Asset finance customer
Flexible and solution-oriented when it comes to finding simple and quick solutions
Consumer finance customer
Stacc has very service-minded and knowledgable coworkers, who are easy to collaborate with!
Commercial lending customer

Support services

How we can help

Our support services are built to give you confidence and clarity — from self-serve resources to hands-on guidance, we make sure you always have the right help when you need it most.

Ticketed assistance

Log issues, track progress and collaborate with our team from first response to resolution.

Knowledge base

Access guides, how-to's and release notes to quickly find answers on your own.

Incident response

Stay informed with clear updates and coordinated escalation when something isn’t working as expected.

Integration help

Get best-practice guidance for APIs, environments and third-party integrations.

Enablement and training

Benefit from hands-on sessions and onboarding materials to help your team get productive faster.

Compliance and security

Find resources and support for assessments, data handling and certifications.

Get in touch

Available to assist you

Need help from our support team? We are here for you.

File support ticket

support.stacc.com

Send e-mail

support@stacc.com

Call support*

+47 55 52 77 77

Visit Trust Center

trust.stacc.com

Support is open Monday-Friday from 08:30 to 16:00.
Your organisation may also have dedicated support contact details, such as for 24/7/365 support services or other technical support. Reach out to your Customer Success Manager for further details.

Support is open Monday-Friday from 08:30 to 16:00. Your organisation may also have dedicated support contact details, such as for 24/7/365 support services or other technical support. Reach out to your Customer Success Manager for further details.

* Support is open Monday-Friday from 08:30 to 16:00.
Your organisation may also have dedicated support contact details, such as for 24/7/365 support services or other technical support. Reach out to your Customer Success Manager for further details.