Customer journey mapping
Journey mapping of case handlers and other bank stakeholders
Process specifications
Functional and technical requirements
Mapping of modules, integrations and infrastructure
Scope & implementation plan
Proof of Concept and Proof of Value
Contracting and kick-off
Setup custom cloud instances
Core banking integration and data mapping
Software installation
Configuration of business rules, processes, case handlers, branding, etc.
Third-party integrations
Customer integrations (e.g. data warehouse, credit scoring, CRM, insurance)
Training of super users
Organisational change management
Testing and acceptance
Rollout of the new solution
We ensure flawless and transparent operations
Hypercare monitoring and proactive support
Ensure best practices to maximise business impact right away
Customer success management
Actual timelines vary based on scope



