The solution made each flow clearly defined and automated based on business logic and real-time data, significantly reducing manual workload and the risk of human error, thereby strengthening operational efficiency and the customer experience. The higher accuracy also translated into full traceability and a team that can now focus on value beyond administration.

In numbers, Alektum achieved:

• Much less time spent managing client funds

• Significant reduction in time spent handling standard overpayments to debtors

• Transformative improvement in the KFM-related overpayment process

They are incredibly attentive to our needs and requests. The collaboration has felt more like a partnership than a traditional customer–supplier relationship. We are more like colleagues to each other.
Malin Claesson, Director IT Development at Alektum Group